Practice Policies

Cancellation Policy/Missed Appointments

Understanding that we provide personalised appointments, it is imperative to note that late cancellations or missed appointments preclude the possibility of accommodating other patients. As a necessity, we require at least a 24-hour notification if you cannot attend your appointment, to prevent the application of a full-fee charge for your scheduled services. If you are sick you need to provide notice by 9am on the day of your appointment to be exempted from this rule at the discretion of the Manager.

Mobile Phones

In consideration of other patients, kindly mute your mobile phone or switch it to 'silent' mode during your visit.

Excellence in Care

At Head2Toe, we prioritise quality over quantity, meaning we never double or triple-book appointments. You are assured of receiving your therapist's full attention and a seamless, efficient service.

Late Arrivals

We recognize the unpredictable nature of life. If you happen to arrive late, we will strive to offer you quality treatment without encroaching on the next patient's appointment time.

Reminder Calls

Reminder or confirmation text messages and calls are standard for all appointments. Despite this courtesy, you remain accountable for attending your appointments, and fees may apply for non-attendance due to the therapist's allocated time.

Financial Arrangements

We require payment for all services at the time of the appointment – we do not provide account credit. For your convenience, Head2Toe facilitates immediate claiming on your Private Health Insurance through HICAPS and EFTPOS facilities.

Our Fees

At Head2Toe, we are committed to providing the best possible value-for-money services. Our fees are set based on clinician expertise to provide a guide and targetted treatment plan for your issue. It does not cover a set time period or time allocation.

Marketing

By checking the box next to " Do you agree to our practice policies https://www.head2toe.com.au/practicepolicies/" on your registration form you're not only acknowledging our clinic's guidelines and policies but also consenting to receive marketing materials from us.

When we refer to "marketing materials," we're speaking about updates and notifications about our clinic's services, news, health tips, and promotional offers. These communications could be delivered to you via mail, email or SMS, depending on the contact preferences you've indicated in your registration form.

We understand you may have concerns about receiving such communications. However, we want to assure you that these materials are designed to benefit you. They will keep you informed about our latest treatments, techniques, and overall developments, aiming to enhance your health journey with us.

Your comfort is our top priority. Should you decide at any point that you no longer wish to receive these materials, you will have the ability to opt out easily. Every email we send includes an "unsubscribe" link, and our SMS messages provide instructions for how to stop receiving future messages.

We value the trust you place in us by providing your consent to these terms. We assure you that we respect your privacy and will only use your information to enhance your experience with our clinic. Thank you for taking the time to understand our Terms and Conditions, and for choosing us as your trusted healthcare provider.